Create a contact role

POSThttps://<your-url>/api/v2/contact-roles

MCP id contact-roles.storeAlso on this path: GET List contact roles

Creates a contact role and returns it with a Location header.

Token scope: api:write:customers
Without it: 403 insufficient-token-scope.
Permission: customers::create
Without it: 403 insufficient-permission.
Rate cost: 1 unit, write bucket. A write costs the same whatever view you ask for.
Also: Accepts Idempotency-Key. Never cached: private, no-store. Unknown body keys are refused, never dropped.

Both are checked, scope first. A token never does more than its user. How access is checked

Request

Example: An invoicing role

curl -X POST \
  'https://<your-url>/api/v2/contact-roles' \
  -H 'Authorization: Bearer <token>' \
  -H 'Accept: application/json' \
  -H 'Content-Type: application/json' \
  -H 'Idempotency-Key: <key>' \
  -d '{
    "name": "Invoicing"
  }'

const response = await fetch('https://<your-url>/api/v2/contact-roles', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer <token>',
    'Accept': 'application/json',
    'Content-Type': 'application/json',
    'Idempotency-Key': '<key>',
  },
  body: JSON.stringify({
    "name": "Invoicing"
  }),
});

use Illuminate\Support\Facades\Http;

$response = Http::withToken('<token>')
    ->acceptJson()
    ->withHeader('Idempotency-Key', '<key>')
    ->post('https://<your-url>/api/v2/contact-roles', [
        'name' => 'Invoicing',
    ]);

import requests
response = requests.request(
    'POST',
    'https://<your-url>/api/v2/contact-roles',
    headers={'Authorization': 'Bearer <token>', 'Accept': 'application/json', 'Content-Type': 'application/json', 'Idempotency-Key': '<key>'},
    json={'name': 'Invoicing'},
)

Response

The shape of the response, with sample values.

{
  "data": {
    "id": 1,
    "name": "Invoicing",
    "created_at": "2026-03-04T09:15:00Z",
    "updated_at": "2026-03-04T09:15:00Z",
    "contacts_count": 1,
    "links": {
      "self": "https://<your-url>/api/v2/work-items/1",
      "contacts": "https://<your-url>/api/v2/work-items/1"
    }
  }
}

{
  "type": "https://developers.plnnrly.com/api/v2/problems/idempotency-key-in-flight",
  "title": "Idempotency key in flight",
  "status": 409,
  "detail": "The original request for this Idempotency-Key is still being processed. Retry shortly.",
  "instance": "/api/v2/worklogs",
  "request_id": "01K4B7Q9YV3PZ2N8T1E6M0XR4S"
}

{
  "type": "https://developers.plnnrly.com/api/v2/problems/validation-failed",
  "title": "Validation failed",
  "status": 422,
  "detail": "3 fields failed validation.",
  "instance": "/api/v2/worklogs",
  "request_id": "01K4B7Q9YV3PZ2N8T1E6M0XR4S",
  "errors": [
    {
      "pointer": "/date",
      "code": "date_format",
      "detail": "The date does not match the format Y-m-d."
    },
    {
      "pointer": "/minutes",
      "code": "min",
      "detail": "The minutes must be at least 1."
    },
    {
      "pointer": "/description",
      "code": "required",
      "detail": "The description field is required."
    }
  ]
}

The name must be unique across the organisation, as in plnnrly.

Query parameters

Unknown parameters are refused with 400, naming the parameter.

viewstring

Which field set to render.

summarydetaildefault

Request headers

X-Request-Idstringpattern

A correlation id of your own. It is recorded in our logs next to the server's request id but never returned: the response header always carries the server's id. A value that does not match the pattern is discarded silently, never rejected.

Idempotency-Keystring≤ 255

A caller-chosen key that makes this POST safe to retry. Replaying it returns the original response with Idempotency-Replayed: true.

Request body

Unknown keys are refused with 422, naming the key.

namestring≤ 255UniqueRequired

Role name as shown in the UI, unique across the organisation. This is the default sort key and the field ?q= searches.

Must be unique across ContactRole.

Response 201

Returns a ContactRole in the detail view.

Headers

ETag: A strong validator of exactly this representation.
Idempotency-Replayed: true when this response was replayed from a stored Idempotency-Key rather than produced by a new write.
Location: The absolute URL of the created or queued resource.
RateLimit: The IETF httpapi-ratelimit-headers form of your remaining allowance on the tightest bucket this request touched.
RateLimit-Policy: The ceiling and window of that bucket, as <limit>;w=<seconds>.
X-Request-Id: The server-generated ULID correlating this response with our logs.

Every response also carries Cache-Control, Vary, X-Content-Type-Options, X-Plnnrly-Api-Version, X-RateLimit-Limit, X-RateLimit-Remaining, X-RateLimit-Reset. Headers and versioning